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Teeku Resin Store ensures safe and timely delivery of all orders placed through our website. The following terms explain how orders are processed, shipped, and delivered.
Order Processing
Orders are usually processed within 1–3 business days, excluding weekends and public holidays. Orders placed after 5:00 PM IST are taken up on the next working day. If there is any unexpected delay, customers will be informed through email or phone.
Shipping & Delivery
We offer standard, express, and international shipping options. Standard delivery generally takes 5–7 business days, while express shipping may take 2–4 business days, depending on service availability in your area. International delivery times vary based on destination and customs clearance. Delivery timelines are estimates and may change due to external factors.
Shipping Charges
Shipping fees are calculated automatically during checkout based on the delivery location and shipping method selected. Free shipping offers, if applicable, will be clearly mentioned on the website.
Order Tracking
Once your order is dispatched, tracking details will be shared via email or SMS. Customers can use the tracking link to monitor the status of their shipment through the courier partner.
Delivery Concerns
Delays caused by courier services, weather conditions, or other uncontrollable situations are beyond our responsibility. If an order is marked as delivered but not received, please contact us within 48 hours so we can assist you.
Shipping Address
Customers must ensure that the shipping address entered during checkout is accurate and complete. Orders delivered to incorrect addresses due to customer error cannot be replaced or refunded. Address changes after order confirmation may not be possible.
International Orders
International shipments may attract customs duties, taxes, or clearance charges based on the destination country. These charges must be paid by the customer. Delays due to customs processing are outside our control.
Lost or Damaged Items
If your order is lost or arrives damaged, please inform us as soon as possible. Issues must be reported within 7 days of the estimated delivery date so we can coordinate with the courier partner for resolution.
Returns & Refunds
Details regarding returns and refunds are available on our Return & Refund Policy page. Shipping charges for returns, if applicable, will be borne by the customer unless the issue occurred from our side.
Contact Information
For shipping-related queries or assistance, you can reach us at:
5/276, Kathiravan Nagar, Kolapakkam, Gerugambakkam,
Chennai – 600128, Tamil Nadu, India
📞 +91 90475 53045
📞 +91 79046 91392